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Frequently Asked Questions

Common Questions

1What condition does my device have to be?

We purchase devices in any condition. We have 4 grading scales we use

Grade A: Fully functional in like-new condition with no scratches or blemishes
Grade B: Fully functional with Minor Wear and tear, minor scratches
Grade C: Fully functional with a cracked screen or dents on the frame
Grade D: Not fully functional

2Can I sell multiple Phones?

Yes, absolutely! We offer bulk purchase pricing. Fill out the information, and one of our team members will reach out to you with a price.

3Do you purchase lost or stolen devices?

We do not! We do not purchase counterfeit devices, the seller must be the rightful owner of the device. The device must be obtained legally. We will send the device back to you, as it violates our terms and conditions.

4Do you recycle devices?

Yes we do. As e-waste becomes a huge issue every year, Spike Phones is devoted to recycling devices properly in order to protect our planet long term.

5How long is the price good for?

Price changes every week for older devices, you have 7 days to send the device in for your initial price offer. You may make a new request after the 7 days are over.

6How do I check my status for my payment?

Once you have shipped your device off, track your package until it is delivered. Once we receive your package, our team will send you a confirmation text or email. You are more than welcome to text, call, or email us for updates.

7How will I get Paid?

We pay via paypal, cash app, venmo, and mail-in check.

8Why choose Spike Phones?

We have been around since 2018 operating out of Montgomery, Alabama. We have purchased more than 10,000 devices, and served thousands of customers throughout the years. We back our service with trust and integrity. If we are not here for you, we are not here at all.

9Is shipping paid for?

Yes shipping is paid by us. All return shipping will be at the seller's expense for these reasons stolen or lost devices, or the seller changed their mind about the transaction.

10When do I get paid?

24 Hours once the device has been delivered. We will send confirmation via text or email.

11What if I need to change my payment method?

For security reasons, the only way to change payment preferences or information email us at [email protected]

12What happens with my personal data on the device?

If you have not already reset the device(s) as recommended before you  sent them to us, rest assured that all your personal data is wiped once we start inspection.

13Is my shipping insured?

We do not provide extra insurance for packages. If you would like to add extra protection, let our team know by emailing us at [email protected]es.com. The amount will be taken out of payout.

14Do I need to take off my Apple ID or Google Account?

Yes, we recommend that you take off any password or accounts before sending in the device. The device must be wiped, and there should be no personal data before you ship it off. If you fail to do so, your device will be considered as a spare parts device.

Should you need any further information, please do not hesitate to Contact Us.
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